REFUND & CANCELLATION POLICY

REFUND & CANCELLATION POLICY

Last Updated: July 13, 2026

This Refund & Cancellation Policy (“Policy”) explains the terms governing free trials, subscriptions, cancellations, renewals, and refunds for the services offered through Digeratie.io (“Platform”), operated by Digeratie XP Private Limited (“Digeratie”, “Company”, “we”, “our”, or “us”).


By subscribing to any paid plan on the Platform, you acknowledge that you have read, understood, and agree to this Policy.

 

1. Free Trial

To help users evaluate our Services before purchasing a subscription, Digeratie may offer a 7-day free trial for eligible users.

The free trial is intended to allow users to explore the Platform and determine whether the Services meet their requirements before making a purchase.

The Company reserves the right to modify, limit, withdraw, or discontinue the free trial at any time without prior notice.

The free trial may be restricted to first-time users or may be subject to additional eligibility criteria determined by Digeratie.

 

2. Subscription Plans

The Platform may offer various subscription plans, including:

  • Monthly subscriptions
  • Annual subscriptions
  • Promotional plans
  • Custom or enterprise plans (if introduced)

Subscription pricing, available features, usage limits, and billing frequency will be displayed on the Platform at the time of purchase.

 

3. Payment

Payments for subscriptions are securely processed through Razorpay or another authorised payment service provider.

Subscription fees may be charged in Indian Rupees (INR), United States Dollars (USD), or other supported currencies, depending on the user’s location, payment method, or selected plan.

Any applicable taxes, currency conversion fees, or charges imposed by your bank or payment provider are your responsibility.

 

4. Automatic Renewal

Unless cancelled before the end of the current billing cycle, paid subscriptions will automatically renew.

By subscribing, you authorise Digeratie XP Private Limited (or its authorised payment processor) to charge the applicable subscription fees for each renewal period.

You may cancel automatic renewal at any time through your account settings (where available) or by contacting our support team.

Cancelling your subscription prevents future renewal charges but does not immediately terminate your access to the Services.

You will continue to have access until the end of your current paid subscription period.

 

5. Cancellation

You may cancel your subscription at any time.

Once cancelled:

  • Your subscription will remain active until the end of the current billing period.
  • Your account will not be charged for the next renewal period.
  • Your access to paid features will end when the current subscription expires.
  • You may continue using any features available under the free plan, if applicable.

Cancellation does not automatically delete your account or your stored data. If you also wish to delete your account, you may submit a separate account deletion request in accordance with our Privacy Policy.

 

6. Refund Policy

Digeratie provides a 7-day free trial so that users can evaluate the Platform before purchasing a subscription.

Accordingly, all subscription purchases are generally final, and no refunds will be issued once payment has been successfully processed.

This policy applies to:

  • Monthly subscriptions
  • Annual subscriptions
  • Subscription renewals
  • Promotional or discounted plans
  • Upgrades and plan changes (unless otherwise stated)

Users are encouraged to fully evaluate the Platform during the free trial before purchasing a paid subscription.

 

7. Exceptions

Refunds may be considered only in limited circumstances, including:

  • Duplicate payments for the same subscription.
  • Incorrect charges caused by a technical or billing error on our part.
  • Charges made after a verified cancellation due to a system error.
  • Any refund required under applicable law.

All approved refunds will be processed using the original payment method, wherever possible.

Digeratie reserves the right to request additional information before processing a refund request.

 

8. Failed Payments

If a subscription payment cannot be successfully processed due to insufficient funds, expired payment methods, declined transactions, or other payment failures:

  • We may retry the payment.
  • Paid features may be temporarily suspended.
  • Continued payment failure may result in cancellation or downgrade of the subscription.

Access to premium features may be restored after successful payment.

 

9. Pricing Changes

Digeratie may revise subscription prices from time to time.

Where reasonably practicable, existing subscribers will be provided with advance notice before revised pricing takes effect.

Continued use of the Services after a pricing change becomes effective constitutes acceptance of the updated pricing

 

10. Contact for Billing or Refund Requests

If you believe you have been charged incorrectly or have questions regarding billing, cancellations, or refunds, please contact us:

Digeratie XP Private Limited
Ground Floor, B/16, New Heritage CHSL
Kanderpada, Dahisar West
Mumbai, Maharashtra, India

Email: digeratie@digeratie.com

Corporate Website: https://digeratie.com

Platform: https://digeratie.io

We will make reasonable efforts to respond to billing-related enquiries in a timely manner.

 

11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, pricing, payment methods, or legal requirements.

When material changes are made, we will update the Last Updated date at the beginning of this Policy.

Your continued use of the Platform after the revised Policy becomes effective constitutes your acceptance of the updated Policy.